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Trust, TV, and Gen Z: The new rules of credit union marketing

Recent research reveals a surprising behavior among Gen Z: a majority (52.5%) say they'd go straight to a trusted brand when choosing a banking product or service, while only 15.8% would shop around.

They’re not lazy—they’re pragmatic. With countless financial options and limited time and attention, Gen Z opts for what feels familiar and trustworthy out of the gate.

Why that matters

  • Trust becomes a shortcut: If your brand feels safe and reliable, Gen Z will choose you—no debate needed.
  • Visibility builds familiarity: Credit unions won’t even enter the consideration set without consistent brand visibility and availability.

That leads us to a key question: How can credit unions build that trust fast enough—and at the right scale? TV, specifically streaming TV, offers a unique and advantageous solution.

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